Impressario Casino / Privacy policy
Privacy policy
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This policy explains what personal information Starscream Ltd collects when you use Impressario Casino, why we need it, who sees it and what you can ask us to do with it. It is written with the New Zealand Privacy Act 2020 in mind, and it applies alongside the data protection rules we follow as an authorised operator.
What we collect
We collect only what running a real-money account requires, plus what you choose to share with support.
Records and how long we keep them
| Information | Why | Kept for |
|---|---|---|
| Name, date of birth, address | Age and identity checks, one account per person | 5 years after closure |
| Email and phone | Sign-in, security alerts, offers if you agree | Until closure, then 12 months |
| ID and address documents | Verification before withdrawal, anti-money-laundering checks | 5 years after closure |
| Transaction history | Running the cashier, resolving disputes | 7 years |
| Game and session logs | Game fairness, responsible gambling tools | 5 years |
| Device and connection data | Fraud prevention, keeping the site working | 13 months |
Things we never ask for
We do not collect your bank login details, card PIN or passwords for other services, and we do not buy information about you from data brokers.
How we use it
We use your information to run your account, to meet our legal duties on age, identity and money laundering, and to protect players from fraud.
Safer play
Patterns in play can show that someone is struggling, for example sessions growing longer or deposits following each other quickly. When our systems spot this, a member of the team reaches out and offers limits or a break.
Offers and your consent
With your consent we send offers by email or text. You can withdraw that consent at any time from your account settings or from the link at the foot of every message, and it takes effect straight away.
Automated decisions
Some checks run automatically, such as a fraud score on a new deposit or a reminder when a session runs long. Any decision that closes an account or holds a withdrawal is reviewed by a person, and you can ask for that review to be explained.
Who we share it with
We share information only with the parties needed to run the service: payment providers, identity verification services, game studios (who see a player number, not your name), our regulator when it asks, and law enforcement when the law requires it.
No selling of data
We never sell personal information and we never rent our mailing list to other brands.
Where it is stored
Our systems are hosted in the European Union and the United Kingdom.
Transfers outside New Zealand
When information moves outside New Zealand, we rely on contracts that oblige the receiver to protect it to a standard comparable to New Zealand law, and we check suppliers before we sign.
Security
Connections to the casino are encrypted end to end.
How we guard your details
Documents are stored in a separate encrypted vault, staff access is limited to the role that needs it, and every access is logged. We will never ask for your password by email, phone or chat.
Your rights
You may ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete what we are not required to keep.
How to make a request
Email our privacy team from the address on your account. We answer within 20 working days, and there is no charge. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner in New Zealand.
Children
Our service is for adults only.
If an account belongs to someone under 18
We close it, return deposits and delete the information we are not legally required to keep. Parents who share a device can use filtering software that blocks gambling sites.