Impressario Casino / Terms and conditions
Terms and conditions
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These terms form the agreement between you and Starscream Ltd, the company that operates Impressario Casino. By opening an account you accept them, together with our privacy policy, cookie policy and the terms card of any promotion you join. They are written in plain English on purpose, so that you can read them once and know where you stand.
1. Who can play
Our casino is open to adults who play for themselves, with their own money, from a country where online casino play is permitted.
1.1 Age and residence
You must be at least 18 years old and of sound mind. Accounts opened from a country where online casino play is prohibited will be closed, and any deposits returned after deduction of nothing but the payment provider's own fee.
1.2 One account per person
Only one account is allowed per person, household, email address, payment method and device. Employees of Starscream Ltd, its game suppliers and their close family members may not hold an account.
2. Your account and balance
Accounts for New Zealand residents are held in New Zealand dollars. You are responsible for keeping your password private and for any play that takes place after a correct sign-in.
2.1 Real money and bonus money
Your balance is split into real money and, where a promotion is active, bonus money. Real money is always staked first, and it can be withdrawn at any time before bonus money comes into play.
2.2 Dormant accounts
If you do not sign in for 12 months, we will write to you before marking the account dormant. A dormant account can be reopened by contacting support, and we do not charge inactivity fees.
3. Deposits
The minimum deposit is NZ$20, and deposits are credited as soon as the payment provider confirms them.
3.1 Methods in your name
Payment methods must be registered in your own name, and we may ask for proof of ownership of any method you use. Deposits must be played through once before withdrawal, which keeps the cashier a place for play rather than a way to move money.
4. Bonuses and promotions
The welcome package is available once per person and is spread over the first three deposits: first deposit 100% up to NZ$500 plus 100 free spins; second deposit 75% up to NZ$500 plus 60 free spins; third deposit 100% up to NZ$500 plus 40 free spins. In total that is NZ$1,500 + 200 free spins.
4.1 Wagering and time limits
- Bonus money and free spin winnings are wagered 35 times within 14 days of being credited.
- Slots contribute 100%, live casino and table games 10% towards wagering. Slots with bonus-buy features are set aside while a bonus is active and are marked in the lobby.
- The maximum stake while a bonus is active is NZ$7.50 per spin, hand or round.
4.2 Free spins
Free spins are worth NZ$0.20 each and are credited in batches of 20 a day on a named slot. Spins from Stream-pressario drops carry the same wagering and a seven-day window.
4.3 Switching a bonus off
You can cancel an active bonus at any time in the cashier. Cancelling removes the bonus money and any winnings made with it, and your real money stays exactly where it was.
5. Withdrawals
The minimum withdrawal is NZ$30. We aim to approve every request within 15 minutes, day and night.
5.1 Verification
Before the first withdrawal we verify your identity, address and payment method. Once your documents are approved, later withdrawals skip this step.
5.2 Limits
Standard limits are NZ$4,500 per day, NZ$9,000 per week and NZ$36,000 per month. VIPressario levels carry higher limits, and progressive jackpot wins are paid in full outside these limits.
5.3 When a request takes longer
A request can take longer than 15 minutes when documents are missing, when a bonus is still being wagered, or during a routine security check. In each case we tell you which one applies and what, if anything, you need to do.
6. Fair play
We want every player to have the same chances at the same tables.
6.1 What is not allowed
Software that plays automatically, collusion at live tables, exploiting a visible error in a game, and opening extra accounts to claim a promotion again are not allowed. If we find any of these, we may void the affected bets and close the account, and we explain the decision in writing.
7. Game faults
A malfunction voids the pays and plays involved.
7.1 Interrupted rounds
If a game disconnects during a round, it normally resumes where it stopped the next time you open it. Live tables settle unfinished rounds according to the studio's own rules, which are shown in each game's help panel.
8. Closing your account
You can close your account at any time from the settings page or through live chat.
8.1 Closure or self-exclusion
If you want a break because of how gambling feels, please choose self-exclusion instead of a simple closure: only self-exclusion stops a new account being opened in your name for the period you pick.
9. Complaints and disputes
Raise a complaint in live chat or by email to our support desk.
9.1 Timescales and escalation
Written complaints get a reference number and a full answer within five working days. If you remain unhappy with the final answer, you may refer the matter to the Kahnawake Gaming Commission, which regulates our operator.
10. Changes to these terms
These terms change from time to time as products and rules change.
10.1 Notice
We give at least 14 days' notice by email before a material change takes effect, unless our regulator requires a change sooner. The version in force when you placed a bet governs that bet.