Impressario Casino / Responsible gambling
Responsible gambling
Last updated:
We run a casino, and we would like you to enjoy it for years. That works when gambling stays entertainment paid for out of spare money. This page covers the tools in your account and the people to call in New Zealand if things stop feeling right.
Tools in your account
Every tool below can be set in a minute from the Responsible gaming page in your account, or by our support team in live chat.
Limits and breaks at a glance
| Tool | What it does | When it changes |
|---|---|---|
| Deposit limit | Caps deposits per day, week or month | Lower at once, higher after 24 hours |
| Loss limit | Stops play once net losses reach your figure | Lower at once, higher after 24 hours |
| Session reminder | Shows time played and net result at the interval you pick | At once |
| Time-out | Locks the account for 24 hours up to six weeks | Runs to the end |
| Self-exclusion | Closes the account for six months or longer | Runs to the end |
What happens during a break
During a time-out or self-exclusion we stop all marketing to you, and any balance can still be withdrawn. When a self-exclusion ends, the account reopens only after you ask for it and a cooling-off day has passed.
Signs worth taking seriously
Most people play for fun and stop when they planned to. These are the signs that it may be time to set a limit or take a break.
What to look out for
- Spending more time or money than you planned, more often than not.
- Chasing losses, or depositing again to win back what is gone.
- Borrowing, or using money meant for bills and rent.
- Hiding play from people close to you, or feeling irritable when you cannot play.
What to do next
If one of these sounds familiar, set a limit today or take a time-out while you think it over. Our support team can apply either for you in live chat, without questions and without trying to talk you out of it.
Free help in New Zealand
Independent, confidential support is available across the country at no cost.
Phone, text and online
Gambling Helpline: call 0800 654 655 or text 8006, free, 24 hours a day. gamblinghelpline.co.nz
Problem Gambling Foundation: free counselling in person, by phone or online, including support for families. pgf.nz
Blocking software
Tools such as Gamban or BetBlocker stop gambling sites loading on your devices. They work best alongside self-exclusion, because they also cover other brands.
Protecting young people
Nobody under 18 may play.
Age checks and shared devices
We check age at registration and again before any withdrawal. If others use your device, keep your password private and consider parental control software that blocks gambling sites.